31000 sprint store house11/25/2023 ![]() ![]() Called them 3 days later phone was finally in, so I schedualed an appointment to pick it up. I called 3 days later and they had not yet ordered my new phone, told me 3 more days. They told me my new phone (lg g5) would be ready in 3 business days. My lg g4 needed to be replaced due to a hardware fault. AVOID SPRINT AT ALL COSTS, If you need to save money and cant afford VERIZON you are better off with TMOBILE or METRO PCS. Well, Sprint, all that money on marketing should have really been spent on actually delivering a great service, product and reliability. I have a young child who constantly reminds me when he uses my phone that he misses Verizon and why does sprint not work. Not only was this news not good, but the method of delivery was just very unprofessional. What made me finally go back to Verizon was scheduling a repair at this location days in advance, going to my appointment on time only to have some young immature employee tell me "the guy who fixes phones didnt come to work today". I dealt with the lack of service and false reliability claims. Much like the rest of the reviews, Ive moved to sprint from VERIZON and regretted it. Ive been in this store always and the first thing I see are the employees playing around while their are a ton of people waiting to be helped. But I think this store is under poor management all the times. He is the Manager, the first thing they need to be is helpful. I had the phone home and I could have brought it but the Manager came and told me I had to bring the phone no matter what in the rudest manner he can possibly can. I went today to pick up the phone and a girl was helping me and then she started asking me for the phone and I told her the guy who put in the order told me I didnt need to bring the phone. I then called to the Union City store and they told " Ohhh yeah we have the phone "and they still said " nobody call you yet ". I didnt hear from them for a week and a half until I call yesterday to Sprint and they told me they dont see any order under my name in the system. I told them if I needed to give them the phone and they said " No, we cant do anything about it ". ![]() One of the workers told me they had to order a new phone because that one has a factory failure and then he gave me back the phone and he told me wait 3 - 5 days and they will call me to get my phone. ![]() In November, I went to the store and wait around 50 minutes to get help and finally I added 2 more phones to my account and a couple days after, one of the new phones got lock out and then we went back to the store and waited around 30 minutes. This employee didnt have a name tag on the nice looking sprint outerwear. My mistake was not asking for a name so I could share my experience with Corporate Office. As far as this sprint store I hope they corporate dose something about it. Ive been with sprint since 2004 never been late on a payment and Im on a old plan and thats fine with me. I showed my receipt then was told sorry I cant activate your phone because its not a sprint store phone. The employee took my phone to the back room came back and said I cant activate your phone because its not a sprint phone and I want to see your receipt from Bestbuy showing you bought it. I went to the union city landing sprint store and waited 30 minutes before being called to the counter the employee and I greeted each other I told the employee whats stated above and gave my phone number to the employee to pull my account up on the screen once it was on the screen the employee wanted me to change my plan and I said NO I dont want to change anything my plan is fine with me the sprint employee said you need to change your plan and I said NO again then sprint employee said you have 5 phones on your plan and Im going to save you money the 3rd time I sad PLEASE dont change anything. Note: paying the balance on the installment plan so, I called sprint and asked customer service if I could take my phone into the sprint store and have it activated they said yes. (Sprint store $296.00) Bestbuy on sale $79.00 out the door.(Tax only) Bought a iPhone 7+ online at Bestbuy because of the price compared to a sprint store. ![]()
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